A scheduled video call in your calendar might be set to auto‑connect.
This happens when the organizer of a One-on-one (point-to-point) call specifically requested "Start Call Auto" or it is a multi-point event (involving 3 or more systems).
When set to auto-connect, at the event’s scheduled start time Ncompass automatically tries to connect the systems and at the event’s scheduled end time, Ncompass automatically tries to disconnect.
The system will try to connect only once.
To receive auto-connected calls you must be logged in to the app The app can be running in the foreground or in the background.
For an auto-connect call, at the scheduled start time all participants receive an invitation message.
To connect and join the call, swipe right on the incoming call alert (
). A video window opens. When all parties have answered, the videoconference can begin.
Re-connecting to a missed call
For missed one-on-one (point-to-point) calls:
- If one of the parties does not answer, the connection attempt stops and both parties receive a Missed Invitation message
- If both participants are OTNconnect or OTNhub eVisit users, either one of you can try connecting again via an ad-hoc call.
- If the other participant is a room-based system, they can try to reconnect using the room-based system's Global Address Book (GAB) and their remote control unit.
For missed group (multi-point) calls, the connection attempt stops and the participant who does not answer receives a Missed Invitation message.
- If you missed a multi-point call, you need to contact OTN Technical Support to connect you.
- When you call OTN Technical Support asking to be reconnected, use a different device than the phone you use for the OTNconnect app.